Introduction:
In the dynamic landscape of the UK legal profession, Diktamen has been proudly serving UK legal firms since 2018. As we continue on from our six year journey, we remain dedicated to hearing from our clients. As we love hearing their Diktamen Legal Success Stories . We are keen to learn about their experiences with our solution and finding ways to enhance satisfaction further.
Overall Client Feedback:
From our regular conversations with clients, four key themes have consistently emerged. These highlight the reasons they choose to stay with Diktamen:
- Service Quality: Our clients consistently praise the quality of our service, particularly our responsive support team who go above and beyond to resolve support tickets promptly.
- Audio Quality: Users, especially typists, appreciate the clear audio sound quality provided by Diktamen. This clarity eliminates the need to replay dictations, leading to increased efficiency.
- IT Lite Maintenance: Our clients appreciate the simplicity and automatic updates of Diktamen, which require minimal maintenance from their IT managers.
- Year-on-Year Savings: Long-standing clients have noted significant annual cost reductions since migrating to Diktamen. With this resulting in substantial savings amounting to tens of thousands of pounds.
Additionally, our clients have provided valuable feedback on areas where we can improve:
- Brand Presence and Visibility: Clients expressed a desire to see more of Diktamen at UK legal events, enhancing our brand presence and visibility within the industry.
Customer Satisfaction
At Diktamen, ensuring client satisfaction is not just a goal but a cornerstone of our business philosophy. We understand that when our clients are happy, they trust us more and are more likely to stay with us over the long term. This loyalty not only reduces churn but also lowers acquisition costs. With satisfied clients often referring new business to us through positive word-of-mouth. Additionally, feedback from satisfied clients provides us with invaluable insights into how we can improve and innovate our services further. By prioritizing client satisfaction, we create a solid foundation for sustainable growth. This also fosters a mutually beneficial relationship where our clients thrive alongside us.
Here’s what some of our long-standing clients have to say:
Tim Knight, Business Operations Manager at Beswicks, says, “Working with Diktamen has been a great pleasure. We were able to reduce the cost for Dictation significantly. The project and support team are super-fast with modifications to our system – and it’s refreshing that they do these configurations at no extra cost.”
Trudy Hooper, IT & Business Operations at Kerseys Solicitors, shares, “I am very impressed with the service and support Diktamen have provided. Some of my colleagues took time to adjust due to the different look and feel at the beginning, but this was overcome quite quickly. If what you are looking to achieve is a reduction in business overheads, and IT staff time in maintaining servers, whilst allowing lawyers to dictate from the office or on the move, with support staff able to transcribe from any location, Diktamen is the way forward.”
Nick Sutton, Serious Law IT Manager, adds, “Being experienced users of cloud-based dictation for many years, we knew exactly what we needed. We tested Diktamen vigorously especially in the areas where we had encountered with other suppliers. This resulted in great user feedback, particularly in the areas of audio clarity, handling of large audio files, and general ease of use, from both our Authors and Secretaries. It is fair to say that these areas were causing us frustration prior to our switch to Diktamen. You can appreciate that Diktamen was designed as a cloud-based solution from the outset, and we feel Diktamen outperforms our previous cloud digital dictation solution. I have been very impressed with the Diktamen Support team who were on top of our initial teething issues really quickly and continue to be excellent when called upon, which is not very often at all”.
Conclusion:
Whether our clients have been with us since 2018 or have recently joined us. We remain committed to enhancing our service and solution to meet their evolving needs. We take pride in hearing how our clients are achieving greater productivity and efficiency with Diktamen.
Will your Firm Become One of Our Diktamen Legal Success Stories?
Take the first step by scheduling a personalised demonstration today. Let’s embark on this journey together toward greater success and satisfaction.