Welcome to Diktamen FAQ
Explore our FAQ to find answers to common questions about Diktamen’s features, free trial, demo sessions, software installation, and security. We’ve organized the information for easy navigation. If you need further assistance, our support team is here to help.
Free Trial
| What’s included in the free trial? | Our free trial provides full access to Diktamen True Cloud Dictation for a limited time. You can experience all the features and benefits. |
| Can I extend the free trial if I need more time? | Yes, you can extend the trial duration if you require more time to evaluate the software. |
| Is a credit card required for the free trial? | No, we don’t require credit card information for the free trial. It’s risk-free. |
| What happens to my data after the free trial? | If you choose not to subscribe, your data and settings will be securely archived. |
| Can I invite team members during the trial? | Absolutely, you can invite team members to collaborate with you during the free trial period. |
Demo
| How long does a demo session typically last? | Our demo sessions are tailored to your preferences but usually last around 30-45 minutes. |
| Is there a cost associated with booking a demo? | No, our demos are complimentary and obligation-free. |
| What should I prepare for the demo session? | Prepare any specific questions or scenarios you’d like to cover during the demo. |
| Can I reschedule or cancel a demo session? | If you need to reschedule or cancel a demo, please let us know. |
| Can I invite team members to the demo? | Yes, feel free to invite colleagues or decision-makers from your organisation to join the demo. |
| Do you have any reference sites? | Yes, we have many referenceable client – which we are happy to share in your demo. |
Installation
| What are the system requirements for installation? | Normally we will have a 10 minute meeting to discuss your requirements and set up. |
| Is there a mobile app, and how do I install it? | Yes, there’s a mobile app. Download it from your app store and follow on-screen instructions. |
| How long does installation and configuration take? | Installation times vary but are usually quick. |
| Can I install Diktamen on multiple devices? | Yes, you can install Diktamen on multiple devices using a single user account, allowing you to work seamlessly across different platforms. |
| Can I use my existing hardware (foot pedals and speechmics)? | Yes, these will be compatible if they have USB connectivity. |
Security
| How often are security updates applied? | We regularly update Diktamen to address security vulnerabilities, and updates are applied automatically for your data’s safety. |
| Is two-factor authentication (2FA) available? | Yes, 2FA is available for enhanced login security. |
| How is data encryption managed? | Diktamen uses industry-standard encryption to secure data during transmission and storage. |
| Is Diktamen compliant with data security standards? | Yes, Diktamen complies with various data security regulations and standards. |
| What measures prevent unauthorized access? | Robust access control mechanisms and strict authentication protocols prevent unauthorized access to your data. |
| Are you ISO217001 accredited? | Yes, please see our certificate here. |
| Is the data stored in the UK? | Yes, they will be stored in our London data center. |
Still have questions?
If you haven’t found the answers you’re seeking, please reach our team. Our friendly team of seasoned Diktamen experts, are here to provide you with swift and tailored answers to your enquiries. Simply drop us a message, and our team will be in touch promptly to assist you.