Adrian Barker, IT Manager, and Jack Halliwell, IT Team Leader at Ison Harrison, share their experience of moving the firm from a legacy dictation solution to Diktamen Cloud Digital Dictation, highlighting how it has improved workflows, staff efficiency, and IT management.
Can you tell us a bit about your roles at Ison Harrison?
Adrian Barker: “I’m the IT Manager, overseeing the firm’s technology strategy and infrastructure.”
Jack Halliwell: “I’m the IT Team Leader, responsible for implementing systems and supporting staff across the firm.”
What prompted Ison Harrison to look for a new digital dictation solution?
Adrian Barker: “We had been using a legacy system, but we started encountering issues with hardware compatibility, particularly with foot pedals. Over time, we outgrew the limited workflow options and fixed configuration it offered. As part of our annual digital strategy audit, we reviewed our dictation processes to see how they could be improved.”
How did you approach finding a new solution?
Adrian Barker: “We shared our audit findings with Quiss for a second analysis and started looking at refinements and alternatives from other dictation suppliers. Diktamen came up both in our research and as a referral from Quiss.”
What was your experience trialling Diktamen?
Adrian Barker: “We trialled it and immediately saw the benefits. The system was simple, intuitive, and addressed the limitations we had with our previous setup. It didn’t take long for the team to recognise how it could streamline workflows and make dictation much more efficient.”
What stood out about Diktamen compared to your previous solution?
Jack Halliwell: “The consistency and ease of use were clear from the start. Staff adapted quickly, and the system just worked—across desktop and mobile—without the hardware issues we had before. It allowed us to implement a more flexible and reliable workflow for everyone.”
Based on your experience so far, would you recommend Diktamen to other firms?
Adrian Barker: “Absolutely. The simplicity, reliability, and excellent support make it a great choice for any law firm looking to modernise their dictation processes.”
The Full Story
Discover how Ison Harrison successfully upgraded their digital dictation system with Diktamen Cloud Digital Dictation and improved both workflow efficiency and staff satisfaction.