Malcolm Begley, IT Team Manager at Howells Solicitors, shares the firm’s experience of moving to Diktamen Cloud Digital Dictation, highlighting how it has simplified workflows, reduced reliance on multiple systems, and improved the end-user experience.
Can you tell us about your role at Howells Solicitors?
Malcolm Begley: “I’m the IT Team Manager, overseeing all technical infrastructure and hardware for end users. While development is managed separately, everything related to infrastructure and ensuring our teams have the right tools comes under my remit.”
What prompted Howells to explore a new dictation solution?
Malcolm Begley: “We were running two separate systems, which was cumbersome. When Diktamen reached out, we saw an opportunity to streamline operations and consolidate onto a single, modern platform.”
What was the goal of trialling Diktamen?
Malcolm Begley: “The main goal was simplicity and efficiency. The system needed to work seamlessly for all staff, including those less technically experienced, and reduce the complexity caused by running two separate dictation solutions.”
How has the experience been so far?
Malcolm Begley: “From start to finish, the project has been very successful. Even the most non-IT literate staff adapted quickly and were able to use the system effectively. Diktamen’s integration with our existing tools, such as Entra, has made the transition seamless for end users.”
Looking ahead, are there any digital initiatives or AI projects planned?
Malcolm Begley: “At the moment, there aren’t any immediate projects, but we’re keeping an eye on AI capabilities, particularly around dictation translation and smarter speech checking. While nothing has yet provided immediate value for end users, we’re watching the space closely for future developments.”
Why Diktamen?
Malcolm Begley: “It’s simple, agile, and tailored to the end user. Unlike legacy systems that haven’t evolved, Diktamen is well-tuned to our requirements and makes dictation a smooth, hassle-free process.”
Discover Howells Solicitors Transformed Dictation
Howells Solicitors’ successful migration to Diktamen demonstrates how law firms can simplify workflows, reduce complexity, and deliver a better experience for all staff.