Voice Capture & Workflow Solutions for Emergency Services
Secure voice capture, operational documentation, and workflow automation designed for modern emergency service environments.
Trusted to Process Millions of Voice Captured Outputs Every Year
Voice Capture for Emergency Services
Support frontline teams, reduce administrative burden, and improve operational reporting workflows across police, fire, ambulance, and wider emergency response organisations.
Built for Modern Emergency Service Workflows
Emergency services operate in fast-moving, high-pressure environments where accurate information capture is critical.
From 999 emergency calls and radio communications through to incident reviews and operational reporting, teams are under constant pressure to document, process, and share information quickly and consistently.
Diktamen helps emergency service organisations modernise operational workflows through secure voice-driven technology designed around real frontline environments. Rather than replacing existing systems, Diktamen enhances what happens after the incident.
From 999 Call to Incident Review
Operational information is often spread across:
- Emergency call recordings
- Radio communications
- Officer and crew notes
- Mobile updates
- Witness interviews
- Operational debriefs
- Incident reporting systems
Diktamen helps organisations securely capture and structure operational information across the full emergency workflow, helping teams reduce duplicated effort and improve operational visibility.
Supporting everything from 999 call summaries, incident reports, and operational logs through to witness statements, MG11 & MG15 documentation, ambulance handover notes, debrief reports, risk assessments and more.
One Platform. Multiple Workflows.
Diktamen provides a flexible platform designed to support modern emergency service workflows, helping organisations securely capture, process, and structure operational information more efficiently.
Securely capture operational information through desktop, mobile, tablet, uploaded audio, and frontline recording workflows, helping teams document incidents quickly and accurately.
Manage how operational information is routed, processed, reviewed, and delivered across departments, reducing manual administration and improving workflow consistency.
Transform spoken updates, interviews, and operational notes into structured text quickly, helping reduce reporting time and improve turnaround speed.
Generate structured draft outputs from captured operational information while maintaining human oversight, review, and control for critical reporting processes.
Create, assign, and manage operational tasks directly within workflows, helping teams improve coordination, visibility, and accountability across incidents and reviews.
Support frontline personnel with secure mobile-first reporting workflows through smartphones and tablets, enabling information capture in the moment.
Transform conversations, recordings, and operational updates into structured outputs such as incident reports, witness statements, decision logs, handover notes, and debrief summaries.
Support governed operational processes through configurable review and approval workflows, ensuring accuracy, compliance, and oversight before outputs are finalised.
All within one secure, scalable, and interoperable environment designed for modern emergency service organisations.
Supporting Frontline Teams
Police Services
Reduce time spent replaying interview recordings and generating operational documentation. Support investigation workflows, witness statements, intelligence summaries, custody documentation, and case preparation more efficiently.
Fire & Rescue Services
Support operational reporting and post-incident workflows, including incident reports, site observations, radio communication summaries, operational debriefs, and training reports.
Ambulance & Emergency Care
Capture patient interactions, handovers, incident updates, and operational notes more efficiently across highly mobile frontline environments. Help crews reduce retrospective documentation and improve information flow between ambulance teams, hospitals, and control rooms.
Mobile Voice Capture for Frontline Environments
Frontline personnel are constantly moving between incidents, vehicles, stations, hospitals, and operational environments.
Diktamen enables secure voice capture through:
- Smartphones
- Tablets
- Desktop environments
- Uploaded audio workflows
Helping frontline teams capture information in the moment without relying on handwritten notes or retrospective admin after incidents.
Capture Once. Deliver More.
Operational teams often spend significant time replaying recordings, rewriting notes, and recreating information after incidents have already taken place.
Diktamen helps organisations securely capture information once and generate multiple structured outputs faster, reducing duplicated effort and improving operational efficiency across teams.
AI-Assisted Workflows, Safely Introduced
AI is becoming increasingly important across emergency services, but operational environments still require governance, oversight, and control.
Diktamen supports practical AI-assisted workflows through:
- Structured draft outputs
- Human review processes
- Operational oversight
- Workflow governance
- Secure infrastructure
- Controlled adoption pathways
Helping organisations modernise safely without disrupting operational processes.
Supporting Multi-Agency Collaboration
Major incidents often involve coordination between:
- Police
- Fire & Rescue
- Ambulance Services
- Local Authorities
- Hospitals
- Community Services
- Specialist Response Teams
Diktamen helps improve operational visibility and information sharing by transforming captured voice into structured operational outputs that can be reviewed, processed, and shared more efficiently across agencies.
Feedback from Diktamen users within Emergency Services
Tomi Saareks, Fire Inspector, Kymenlaakso Fire Department (Kymenlaakso Welfare Region)
“Some people think that the whole report should be dictated, which would require memorising all sections of legislation and legal references. The most efficient approach is to dictate only the long free-form parts of the report. By doing so, dictation saves approximately 90% of the time spent on documentation. The remaining information can be added using predefined and automated text templates available in the system,”
Why Emergency Service Organisations Choose Diktamen
- Reduce operational admin
- Faster reporting workflows
- Improve documentation consistency
- Capture information in the moment
- Support mobile frontline teams
- Reduce duplicated effort
- Generate structured outputs faster
- Flexible workflow configuration
- Support both traditional and AI-assisted workflows
- Secure and scalable true-cloud infrastructure
Modernise Operational Documentation Without Disrupting Frontline Teams
From 999 calls and operational reporting through to AI-assisted workflows and incident reviews, Diktamen helps emergency service organisations modernise documentation processes safely, securely, and efficiently.
Partners and Integrations
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