Blackadders LLP, a leading Scottish law firm with offices across Dundee, Aberdeen, Edinburgh, Glasgow, and Perth, has adopted Diktamen Cloud Digital Dictation to modernise its dictation process, improve reliability, and support a more efficient hybrid working model.
The firm, known for its commitment to innovation and client service, sought to replace an outdated dictation system that had become unreliable and costly to maintain. After exploring alternative solutions, Diktamen’s cloud-based platform stood out as the most flexible, user-friendly, and cost-effective option.
From Legacy to Cloud
Like many long-established law firms, Blackadders relied on a traditional dictation setup that no longer met the needs of a modern, mobile workforce. Fee earners required the flexibility to dictate securely from both the office and home, while IT needed a low-maintenance, scalable solution that integrated smoothly across departments.
Diktamen Cloud Digital Dictation offered exactly that – a secure, simple, and adaptable system that worked seamlessly across devices, without the overhead of managing on-premise servers or complex updates.
Seamless Implementation and Ongoing Support
Transitioning to a new system can often feel daunting, but Blackadders found the process refreshingly smooth.
The firm praised Diktamen’s onboarding team, led by Joe DiCarlo and Joonas Karjalainen, for their responsive and hands-on approach. Deployment was completed efficiently, with minimal disruption to ongoing work. Users adapted quickly, and technical queries were resolved within hours.
Andy Thompson, Head of Data and Technology at Blackadders LLP commented, “The Diktamen team made everything simple. They were responsive, approachable, and ensured everything worked perfectly from day one. The system just works — it’s reliable, intuitive, and easy to use.”
Tangible Improvements Across the Firm
Since adopting Diktamen, Blackadders has seen measurable benefits across departments:
- Improved reliability – Eliminating downtime and technical glitches.
- Faster turnaround – Fee earners and support staff complete work more efficiently.
- Greater flexibility – Dictation from anywhere, on desktop or mobile.
- Reduced IT workload – No more server maintenance or patch management.
- Consistent user experience – A unified dictation platform across all offices.
“It’s been a real step forward for us. Diktamen gives us the flexibility and confidence to keep our workflows moving smoothly, wherever we’re working from.”
Supporting Digital Transformation
For Blackadders, implementing Diktamen wasn’t just about fixing an old problem — it was about enabling future growth. The firm continues to explore new technologies, including cloud case management and AI-driven workflow enhancements, to further improve client service and efficiency.
“We want to stay ahead of the curve. Diktamen is a big part of that journey, helping us modernise how we work and freeing our team to focus on delivering great legal advice.”
Comments from Diktamen & Welgo
Joe DiCarlo, VP of Business Development, Diktamen commented, “We’re proud to support Blackadders LLP in their move to a modern, cloud-based dictation solution. Their commitment to improving efficiency and embracing digital tools reflects exactly what Diktamen is designed to deliver — simplicity, flexibility, and real productivity gains for legal professionals.”
Brian Gordon, Managing Director, Welgo Office Equipment, said “We were pleased to support Blackadders LLP in finding the right solution to modernise their dictation process. Diktamen stood out for its ease of use, reliability, and the positive impact it brings to day-to-day workflows — it’s been a great fit for the firm.”
Results at a Glance
Scalable solution aligned with the firm’s wider digital strategy
Replaced an outdated dictation system with a modern, cloud-based platform
Seamless implementation and onboarding with full support
No technical downtime or disruption post-deployment
Faster, more consistent workflows across multiple offices
Improved flexibility for hybrid and remote working
About Blackadders LLP
Blackadders LLP is a leading Scottish law firm providing expert legal services to both businesses and individuals. Renowned for combining traditional legal excellence with modern technology, the firm is committed to innovation and delivering client-focused solutions. With expertise spanning corporate finance, commercial contracts, intellectual property, and private client services, Blackadders supports clients with practical, forward-thinking legal advice tailored to their needs.
Visit www.blackadders.co.uk to learn more.
Could Your Firm Benefit From Diktamen?
Blackadders’ successful transition to Diktamen shows how even large, multi-office law firms can embrace cloud dictation with ease — improving productivity, flexibility, and staff satisfaction.
Start your free trial today and see how Diktamen Cloud Digital Dictation can transform your firm’s workflows.