Blanchards Bailey, a leading Dorset-based law firm, has successfully transitioned to Diktamen Cloud Digital Dictation, transforming its transcription process and eliminating the audio issues that had plagued its legacy system.
Sadie Hector, Projects and Training Lead at Blanchards Bailey, shared her experience of how Diktamen helped the firm modernise workflows, improve audio reliability, and deliver a smoother experience for both lawyers and support staff.
The Challenge: Unreliable Audio and Lost Time
Before moving to Diktamen, Blanchards Bailey relied on a legacy dictation system integrated within their case management software. Over time, the platform began to fail—lawyers frequently encountered corrupted files, missing recordings, and poor audio quality that made dictations sound like they were “underwater.”
Sadie recalls: “We were having pockets of audio dropping out, silent dictations, and lawyers sounding like they were underwater. It became a serious issue—lawyers were losing time, and our transcription team struggled to recover files. We reached the point where it just wasn’t sustainable anymore.”
Repeated support tickets failed to resolve the issue, and the lost recordings resulted in wasted hours for both legal and administrative teams. This ongoing disruption prompted the firm to look for a more reliable, modern dictation solution.
Discovering Diktamen: A Better Way Forward
Blanchards Bailey began researching alternative solutions and found Diktamen through a web search. After reaching out and exploring several options, Diktamen stood out for its cloud-based reliability, intuitive interface, and responsive support team.
“We reached out to a few vendors, but Diktamen offered the most seamless experience. Their team was helpful right from the start and really understood what we needed.”
Smooth Implementation and Supportive Partnership
The firm’s rollout coincided with a period of growth—new offices opening and more teams joining—making flexibility and patience key. Sadie handled much of the implementation herself, and she praised the Diktamen team for their responsiveness and support throughout.
“It’s been a busy time for us, but the Diktamen team were incredibly patient and kind. They extended our testing period, helped adapt the setup for different departments, and answered every question. When something couldn’t be changed, they always explained why—and that clarity made all the difference.”
By taking the time to understand how different legal teams worked, Diktamen helped ensure that the solution fit the firm’s various workflows.
Results: Reliability and User Confidence
Since implementing Diktamen, Blanchards Bailey has not experienced a single lost or corrupted dictation.
“Compared to the number of issues we had before, we haven’t had a single report of any lost audio or errors. Any issues that have come up have been user error, which is expected when people are getting used to something new—but Diktamen itself has been rock solid.”
User adoption has also been strong, with minimal resistance to change.
“There’s usually a bit of grumbling with new systems, but this rollout has been one of the smoothest. People got on board quickly because they’d had so many problems before. It’s been a relief to everyone.”
Looking Ahead: Exploring AI and Speech Recognition
Sadie is already looking to the future, exploring ways to build on Diktamen’s foundation with speech recognition and AI tools.
“We’re currently reviewing AI-based dictation options, especially for attendance notes and meeting transcripts. Our goal is to free up more staff time for higher-value tasks rather than manual typing.”
While Blanchards Bailey has historically used other speech recognition systems, the results have been mixed. Sadie hopes to leverage Diktamen’s speech recognition integrations in future to make the firm’s workflow even more efficient.
A Partner They Can Rely On
“Switching to Diktamen has made a real difference. We’re not losing recordings anymore, the support has been excellent, and the system just works. It’s been a smooth and positive change for everyone involved.”
Joe DiCarlo, VP at Diktamen, added:
“We’re delighted to see Blanchards Bailey benefit so quickly from Diktamen Cloud Digital Dictation. Their experience highlights what reliable, user-focused technology can do for growing firms.”
Blanchards Bailey’s Rapid Results
- Future-ready platform with AI and speech recognition potential
- Zero lost or corrupted dictations since moving to Diktamen
- Smooth implementation with patient, expert support
- Improved confidence and productivity across the firm
About Blanchards Bailey
Blanchards Bailey is an approachable, professional, and innovative law firm bringing together some of the brightest minds in law to deliver exceptional client service.
With roots dating back to 1924, the firm is proud of its deep Dorset heritage. Its team of specialist legal experts provides proactive advice and guidance to private clients, the agricultural sector, and business leaders across the county. Many of Blanchards Bailey’s clients have worked with the firm for generations – a testament to its trust, consistency, and results.
Blanchards Bailey values independent thinking and genuine teamwork. Its responsive, collaborative approach unlocks new possibilities and ensures outstanding outcomes across a wide range of legal specialisms. Whatever the need – in law or in life – Blanchards Bailey is there to guide and support every client.
Visit their website to learn more: www.blanchardsbailey.co.uk
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