Clark Brookes Turner Cary (CBTC) Solicitors has officially transitioned to Diktamen, strengthening the firm’s commitment to modernising its internal systems while keeping day-to-day operations running smoothly. With multiple offices and an extensive range of legal services, CBTC required a solution that was simple, reliable, and flexible enough to support varied workflows. Diktamen proved to be the ideal fit.
To learn more about their journey, we spoke with Melanie Mellichap, Office Manager at CBTC, who oversees IT, HR, payroll, compliance, CQS, practice certifications and much more within the firm.
Why CBTC Began Looking for a New Dictation System
As someone who “wears many hats,” Melanie is focused on equipping staff with tools that make working easier-not harder. During an internal systems review, it became clear their previous dictation system had become outdated, challenging to use, and difficult for some staff to adapt to.
After discussions with their MSP, Quiss, CBTC were introduced to Diktamen – a modern, cloud solution capable of supporting the firm’s wider digital improvement roadmap.
“We needed something intuitive that our staff would actually feel comfortable using,” Melanie shared. “With everything else going on-system upgrades, compliance work, daily operations—we couldn’t take on something that added complexity or disruption.”
Why Diktamen Made Sense
While the firm explored other platforms, several simply didn’t align with CBTC’s workflow requirements-particularly within legal aid teams.
Diktamen stood out for its:
- Ease of use, even for staff less confident with technology
- Straightforward setup and onboarding
- True-cloud delivery, ideal for long-term system upgrades
- Flexible, department-specific configuration
- Optional capabilities, including task management and speech recognition
“We’re doing a bit of everything,” Melanie said. “It’s great that Diktamen can grow with us.”
Onboarding & User Adoption
With additional major system changes planned for the near future, Melanie wanted staff to become confident with dictation first-avoiding the strain of introducing multiple new tools at once.
“Our staff aren’t always the most open to change,” she admitted. “Having Diktamen in place early gives them time to settle before we introduce the bigger items on the roadmap.”
The onboarding process was smooth and well supported. Diktamen’s implementation team provided tailored configuration, training, and ongoing adjustments, ensuring the platform aligned with CBTC’s day-to-day workflow across departments.
Additional Features: Task Management & Speech Recognition
As part of the rollout, CBTC opted to include:
- Task management
- Speech recognition for selected users
- Future AI-enhanced functionality, planned for later phases
The firm sees Diktamen as a key element of its long-term digital improvement strategy.
“We’re definitely interested in more features,” Melanie said. “Task management will help shape how our new build operates, and speech recognition is something we know certain team members will benefit from.”
A Word from Diktamen & Quiss
Joe DiCarlo, VP of Business Development at Diktamen, commented:
“Melanie and the CBTC team have been fantastic to work with. Their commitment to steady, thoughtful adoption ensures their staff get real long-term value from the system. We’re excited to support them as they continue to execute their digital improvement plan.”
Andy Hawley, Business Development Manager at Quiss, added:
“CBTC took a smart, forward-thinking approach. They carefully evaluated Diktamen, refined the setup, and ensured it fit their firm perfectly before switching. The result is a faster, simpler, and far more cost-effective dictation system that supports their users and aligns with their long-term goals.”
Results at a Glance
- Faster workflows – smoother dictation, tasking and documentation turnaround across all departments.
- Easy user adoption – even for less tech-confident staff.
- Minimal disruption – implemented ahead of wider system upgrades.
- Flexible setup – tailored to legal aid and mixed-team needs.
- Productivity boost – with task management + speech recognition.
- Future-ready – a scalable true-cloud solution for long-term plans.
About Clark Brookes Turner Cary Solicitors
Clark Brookes Turner Cary Solicitors is a respected West Midlands law firm supporting private clients, families, and businesses across a broad spectrum of legal services. With a hands-on, client-focused approach, the firm delivers clear advice, practical solutions, and trusted local service across all departments.
Learn more: www.cbtcsolicitors.co.uk
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