Copleys Solicitors LLP has successfully completed its move to Diktamen Cloud Digital Dictation, marking a significant upgrade from their previous provider and unlocking greater flexibility, improved user experience, and meaningful cost savings.
A Need for Better Support and More Control
Before switching, Copleys had been using a legacy dictation solution. Over time, the firm experienced growing frustrations—not with dictation itself, but with the support surrounding it. Auto-renewing contracts made it difficult to leave, and issues required slow or limited assistance, leaving the team with little control over their own system and options.
Mark Woolsey, Solicitor at Copleys Solicitors LLP and the firm’s unofficial internal IT lead, explained that they needed “something modern, responsive, and far more flexible” than what they had. When the opportunity came to review alternative platforms, Diktamen stood out.
A Patient, Flexible Trial Experience
The transition process was intentionally careful and collaborative. Because of their contract restrictions, Copleys needed an extended evaluation period before formally moving away from their old provider. Diktamen accommodated this without hesitation.
Mark shared that the experience “didn’t feel pressured or rushed at any stage,” adding that Diktamen’s willingness to extend the trial significantly allowed the firm to properly test the technology and configure it to match user expectations.
A Familiar Experience—Just Better
User adoption was quick thanks to the system being configured in a style that felt familiar to the team. The workflows were refined throughout the trial, with Diktamen making numerous adjustments in real time.
Mark highlighted that Diktamen was “fantastic at making fast tweaks and improvements throughout the trial for our users,” ensuring every department had a setup aligned with their working style.
Building a Bespoke System—While Reducing Costs
One of the biggest benefits for Copleys was the ability to tailor the entire dictation workflow to the firm’s specific needs, something their previous provider could not offer. Combined with notable cost savings, the move delivered both financial and operational advantages.
Mark noted, “We were able to reduce cost and build our own bespoke system and workflows—that’s been a big win for us.”
Looking Ahead: Watching the AI Landscape Evolve
Although Copleys is not currently pursuing additional digital transformation projects, the team remains curious about emerging technology, particularly AI. Mark mentioned that they “keep an eye on developments, as AI is certainly making waves,” but confirmed there are no immediate plans to adopt new tools until they offer clear, tangible value.
A Future Recommend for Diktamen
Reflecting on their experience, Mark was clear: Copleys would recommend Diktamen to other firms. The combination of personalised configuration, responsive support, and reduced running costs made the transition worthwhile and straightforward.
Feedback from Diktamen:
Joe Di Nardo, UK Client Services Manager at Diktamen, commented:
“Working with Copleys has been a pleasure. Mark and the team knew exactly what they wanted to achieve, and we were able to shape the system around those needs. Their focus on getting the configuration just right meant we could deliver a solution that felt familiar, efficient, and instantly usable. We’re delighted to support the firm with a flexible, cost-effective platform that gives them full control moving forward.”
Results at a Glance
- Greater control and flexibility compared to the old auto-renewal contract setup.
- Significant cost savings achieved by replacing the previous legacy provider.
- Fully bespoke workflows built to match Copleys’ existing processes and user preferences.
- Seamless user adoption thanks to familiar configuration and tailored onboarding.
- Highly responsive support, with rapid tweaks and improvements made throughout the trial.
- Smooth transition enabled by an extended, low-pressure trial period.
About Copleys Solicitors LLP
Copleys Solicitors LLP is a well-established law firm known for its practical, client-focused approach and its commitment to delivering high-quality legal services. With expertise spanning areas such as property, private client, commercial matters, and dispute resolution, the firm supports individuals, families, and businesses with clear, reliable advice tailored to their needs.
Copleys combines traditional professionalism with modern efficiency, ensuring clients receive responsive support and guidance from a team that values long-standing relationships and attention to detail.
Visit their website to learn more: www.copleys.net
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