England & Co Solicitors, a respected regional law firm, has successfully adopted Diktamen Cloud Digital Dictation to replace its outdated and inconsistent system.
Led by Equity Partner Holly Wood, the firm’s leadership team recognised that their existing bespoke dictation setup was holding back productivity and creating unnecessary frustration. With a desire to modernise operations, reduce IT burden, and empower staff, they turned to Diktamen for a scalable, cost-effective solution.
The outcome: a smooth transition, rapid staff adoption, and a tool that Holly describes as “the best thing we’ve done – I can’t believe we didn’t do it sooner.”
From Bespoke to Professional
For years, England & Co had relied on what Holly openly described as a “bespoke dictation system”. While it provided a basic function, it lacked consistency, reliability, and the flexibility needed to support a growing law firm.
When Holly stepped into the role of Equity Partner following a change in leadership, she wanted to take a fresh look at the firm’s processes. Dictation was an immediate priority: it was a core workflow tool for solicitors, but the existing setup created inefficiencies, bottlenecks, and frustrations for both fee-earners and support staff.
A Google search led Holly to discover Diktamen. After reviewing alternatives, she found that Diktamen offered everything the firm needed at a fraction of the cost of traditional vendors such as BigHand. That combination of affordability and functionality was key in making the switch.
Easy Implementation, Exceptional Support
Like many regional firms, England & Co does not have a large internal IT team. Technology changes can sometimes feel overwhelming, but Diktamen’s hands-on onboarding and customer support ensured a painless rollout.
Holly explained:
“We’re not very IT minded here, so it was really nice to have someone I could just email or call who guided us through every step. The implementation was so easy – and since using it, we just wouldn’t have anything else.”
The deployment was completed quickly, with minimal disruption to daily operations. Staff adapted to the new system almost immediately thanks to its intuitive, user-friendly interface. Importantly, there were no IT tickets or technical issues reported, confirming the reliability of the platform.
Transforming Day-to-Day Work
The impact of Diktamen was felt immediately across the firm:
- Consistent workflows – All solicitors now work from the same dictation platform, eliminating the inefficiencies of mixed systems.
- Time savings – Staff reported that tasks were turned around faster, with less back-and-forth between fee-earners and secretaries.
- Flexibility – Mobile and desktop access allows solicitors to dictate from anywhere, supporting both traditional office work and more flexible arrangements.
- Ease of use – Even those who are less confident with technology found the system straightforward.
Holly reflected on the benefits:
“It’s the best thing we’ve done. Honestly, I can’t believe we didn’t do it sooner.”
Joe Dicarlo, VP of Business Development at Diktamen comments,
“England & Co’s story is a perfect example of how even firms with limited IT resources can embrace cloud technology and see immediate benefits. Their willingness to modernise workflows with Diktamen has delivered faster turnaround times, happier staff, and a consistent dictation experience across the firm. We’re proud to support their journey and excited to help them explore AI and further digital transformation in the future.”
Looking Ahead: AI and Digital Growth
For a firm that considered itself late adopters to technology innovations, the adoption of Diktamen has been a turning point. What began as a simple upgrade to dictation has opened the door to broader digital transformation.
Holly is now actively exploring how AI and workflow automation could further support the business:
“Any AI help we can get, I want to do it. Even our more traditional colleagues are starting to see the benefits. We’re excited to see what’s next.”
Future areas of interest include:
- Task management integration – using dictation not just for correspondence, but also for assigning, tracking, and managing work.
- AI-powered transcription – streamlining text conversion to save more time.
- Enhanced client service – freeing solicitors to focus on advisory work while routine tasks are handled more efficiently.
Results at a Glance
- Opened the door to digital transformation, including AI and workflow automation
- Replaced an unreliable, outdated system with a modern cloud-based solution
- Seamless onboarding with responsive, hands-on customer support
- Zero IT issues reported post-deployment despite limited internal expertise
- Consistent workflows across all solicitors and support staff
- Time savings and productivity gains felt immediately
- High user satisfaction – even from previously sceptical colleagues
About England & Co Solicitors
England & Co is a trusted firm of solicitors serving clients across Great Yarmouth, Lowestoft, Gorleston, and Martham. With decades of experience, the firm specialises in Wills & Probate, Property transactions (purchase, sale, and remortgage of domestic and commercial property), Powers of Attorney, and Family matters.
England & Co is proud to have solicitors on both the Law Society’s Children Panel and the Resolution Panel, reflecting its commitment to the highest professional standards and sensitive handling of complex cases. Combining long-standing expertise with a modern approach, the firm is dedicated to providing clear, practical, and reliable legal advice to individuals and families throughout the region.
Visit their website for more information – www.englandandco.co.uk
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England & Co’s successful adoption of Diktamen shows that even firms with limited IT resources can easily modernise their workflows. With fast implementation, intuitive design, and outstanding customer support, Diktamen is helping law firms across the UK deliver more efficient, scalable services.
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