Express Solicitors, the biggest dedicated personal injury law firm in the UK known for its client-first approach and continuous investment in technology, has partnered with Diktamen Cloud Digital Dictation to modernise its dictation processes. The transition marks another step in the firm’s ongoing strategy to enhance operational efficiency, improve fee-earner productivity, and ensure its technology stack evolves with the needs of a growing national practice.
A Forward-Thinking Approach to Legal Technology
For Stuart McLachlan, Head of IT at Express Solicitors, the decision to re-evaluate the firm’s dictation platform came as part of an annual technology review and renewal cycle.
“We wanted to review what our incumbent partner offered from a dictation point of view and make sure they were still true to what modern dictation should look like — both in terms of pricing and technology,” Stuart explained. “The timing was right, as our renewal was due, and we wanted to ensure we were getting the best value and innovation available.”
That review led to the discovery of Diktamen — a cloud-based digital dictation platform offering enhanced functionality, flexible licensing, and seamless integration with the firm’s existing systems. After evaluation, Diktamen was selected as the preferred provider to support Express Solicitors’ digital evolution.
Driving Efficiency Through Cloud Dictation
The shift to Diktamen’s cloud-based platform has allowed Express Solicitors to move away from on-premises complexity and improve accessibility for its large team of fee-earners and support staff.
The intuitive, browser-based interface and mobile compatibility enable staff to dictate and manage workloads securely from anywhere — supporting hybrid working and faster turnaround times for clients.
“Technology and pricing have both evolved significantly in recent years, and Diktamen clearly reflects that,” Stuart noted. “The system is modern, easy to use, and backed by great support — exactly what we were looking for. It’s a solution that works efficiently across the board and fits seamlessly into our digital infrastructure.”
By simplifying workflows and reducing reliance on hardware, Express Solicitors has gained a more scalable, cost-effective solution that aligns perfectly with its commitment to operational excellence.
Keeping an Eye on the Future: The AI Perspective
As a progressive firm, Express Solicitors continues to explore emerging technologies, including artificial intelligence (AI), to identify opportunities for future efficiency gains. However, Stuart emphasised that while AI is a key area of interest, practical adoption will depend on proven value for users.
“AI is a buzzword at the moment — it’s interesting, but we haven’t yet seen tools that deliver immediate, tangible value for our users,” he said. “We’re definitely keeping our eyes open and monitoring developments closely. When AI solutions can automate processes end-to-end and deliver measurable outcomes, that’s when we’ll see real transformation.”
This measured approach underscores Express Solicitors’ focus on adopting technology that brings genuine, sustainable benefits rather than short-lived trends.
Diktamen’s Commitment to Innovation
Joe DiCarlo, VP of Business Development at Diktamen, commented on the partnership:
“We’re delighted to welcome Express Solicitors to the Diktamen platform. Their commitment to modernising legal processes and improving efficiency aligns perfectly with our mission. Diktamen’s cloud-based dictation technology is built for forward-thinking firms like Express Solicitors — providing flexibility, scalability, and exceptional ease of use.”
The collaboration highlights Diktamen’s growing presence within the UK legal sector as a trusted digital partner delivering practical innovation to firms of all sizes.
The Results at a Glance
- Strong partnership for ongoing digital innovation
- Seamless migration to Diktamen Cloud Digital Dictation
- Simplified workflows and improved collaboration
- Modern, scalable, and cost-effective solution
- Enhanced flexibility and IT efficiency
About Express Solicitors
Express Solicitors is a leading national law firm committed to delivering expert legal services to individuals throughout the UK. Renowned for its client-first approach, forward-thinking innovation, and continual investment in technology, the firm is dedicated to providing exceptional legal support with efficiency, compassion, and integrity.
Founded in 2000 by Chief Executive Officer James Maxey, Express Solicitors has grown into one of the UK’s Top 100 law firms and is recognised as an award-winning no win, no fee specialist in personal injury claims. The firm’s success is built on a foundation of education, dedication, and an unwavering commitment to client service — values reflected in its exceptional team of legal professionals.
With more than a decade of experience as a Law Society Personal Injury Panel member, CEO James Maxey continues to lead the firm’s mission of achieving justice for clients across the country.
Visit their website for more information: www.expresssolicitors.co.uk
Could Your Firm Benefit from Diktamen?
Express Solicitors successful transition highlights how Diktamen enables law firms to simplify workflows, reduce costs, and improve efficiency with modern cloud-based digital dictation.