Harrison Dury & Co, a leading multi-service law firm across the Northwest, has successfully adopted Diktamen Cloud Digital Dictation to replace its legacy system, delivering a simpler, more robust solution for staff across 8 offices.
Strategic Upgrade for a Growing Firm
Martin Holmes, Head of IT at Harrison Dury & Co, oversees IT strategy, development, and integration for the firm’s 220 users. He explains that the firm had been using a legacy solution, which was becoming increasingly costly and less efficient in the context of modern technology.
“Our usage of the old software was dwindling,” says Martin. “We needed a more cost-effective and robust solution, and after reviewing the market, Diktamen was the clear choice.”
Seamless Implementation and Outstanding Support
Transitioning to Diktamen was straightforward. The implementation process accommodated Harrison Dury & Co’s specific workflows, with clear instructions and responsive technical support ensuring minimal disruption.
Martin highlights:
“The experience has been excellent. Communications with sales, support, and technical teams were clear and prompt. Any nuances in our workflows were quickly addressed. The instructions were easy to follow, making the rollout very straightforward.”
Why Diktamen Stands Out
The firm now enjoys a solution that is simpler, cleaner, and faster than their previous platform. According to Martin:
“I would definitely recommend Diktamen to other organisations. It’s much easier to implement and a far cleaner solution compared to BigHand.”
Looking Ahead: AI and Digital Transformation
Harrison Dury & Co is exploring AI applications across departments, focusing on targeted initiatives with clear ROI rather than a blanket rollout. Martin notes the potential for AI in document transcription and workflow automation:
“With AI, one-hour recordings can be transcribed almost instantly. We’re exploring capabilities like automatically inserting clauses and checking document references for accuracy—essentially improving quality control and efficiency without extra manual work.”
The firm is also assessing enhancements to document management, aiming to integrate with their case management system for even smoother operations. Martin emphasizes the continuous journey of innovation:
“Change is never-ending. There’s no true end goal—just milestones. By the time you reach one, technology has already moved forward.”
Comment from Diktamen
Joe DiCarlo, VP of Business Development, Diktamen commented, “We’re delighted to partner with Harrison Drury & Co as they modernise their dictation process. Their forward-thinking approach to technology and digital innovation aligns perfectly with Diktamen’s mission to deliver smarter, more efficient solutions for the legal sector.”
Results at a Glance
Strategic adoption of AI and digital tools for enhanced productivity
Replaced an outdated legacy system with a modern, cloud-based solution
Smooth, low-friction rollout across multiple offices
Improved workflow efficiency and user satisfaction
Responsive technical support and straightforward implementation
About Harrison Dury & Co
Harrison Drury is a leading North West law firm dedicated to building lasting relationships and delivering trusted legal advice to businesses, individuals, and families across Lancashire, Cumbria, Manchester, and Merseyside. The firm combines deep legal expertise with a genuine understanding of local markets, helping clients achieve practical, effective outcomes. From SMEs and owner-managed businesses to large corporates and private clients, Harrison Drury provides tailored, high-quality legal support built on partnership and trust.
Visit www.harrison-drury.com to learn more.
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Harrison Dury & Co’s success with Diktamen demonstrates how even large, multi-location firms can streamline workflows, improve dictation efficiency, and explore digital innovation.
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