HF, a leading UK insurance law firm, has successfully transitioned to Diktamen Cloud Digital Dictation to enhance operational efficiency and align with their strategic digital transformation goals. Jennifer Thornton, Head of Legal Support, and Adam Bentley, Solutions Architect, share insights on their smooth implementation and the value Diktamen brings to their teams.
A Strategic Move to the Cloud:
HF’s transition from a server-based system to a cloud-native dictation platform was driven by their wider IT strategy. With the retirement of on-premise infrastructure underway, Diktamen provided a future-ready solution that delivered functionality, reliability, and ease of use. Jennifer explained: “Diktamen ticked all the boxes—cloud-based, cost-effective, and simple to use.”
Personal Service and Tailored Support:
Jennifer praised the implementations team for their approachable and responsive service. “It felt more 1-to-1 than working with a large corporate vendor,” she noted. “Our contact Joonas was incredibly helpful—always quick to respond and very solution-focused.”
Supporting Internal Teams and Outsourced Services:
As part of the rollout, Diktamen worked closely with HF to support their use of outsourced transcription provider Document Direct. The platform was quickly configured to match internal workflows, providing seamless compatibility and end-user satisfaction.
Cloud-First Technology for Scalable Legal Operations:
Adam Bentley highlighted the firm’s cloud-first strategy and how Diktamen fit into this: “We’re moving everything to the cloud. It takes away hardware responsibilities while still allowing us to retain control and deliver support effectively.”
Testimonies:
Jennifer Thornton, Head of Legal Support, said:
“Diktamen ticked all the boxes—cloud-based, cost-effective, and simple to use. The team was responsive, supportive, and very easy to work with.”
Joe DiCarlo, VP of Business Development at Diktamen, commented:
“We’re thrilled to support HF as they modernise their legal workflows. Our goal is always to provide a flexible, intuitive solution that meets the needs of forward-thinking firms like HF.”
HF’s Key Outcomes:
- Smooth migration from server-based dictation
- Cloud-native solution supporting digital strategy
- Seamless integration with outsourced transcription services
- High satisfaction from legal and IT teams
About HF:
HF is a team of passionate professionals, known for their exceptional customer service, innovation, and long-lasting relationships. Since 1969, they’ve been leading legal advisers to the insurance and commercial sectors in the UK & Ireland, offering services in corporate law, employment, real estate, dispute resolution, and more. Their client-centric approach focuses on delivering tailored solutions, challenging convention, and driving results for some of the country’s biggest organisations. Backed by cutting-edge technology and a dedicated team, they put clients’ interests first.
Visit their website to learn more: www.h-f.co.uk
Could Your Firm Benefit From Diktamen?
HF’s experience highlights Diktamen’s ability to deliver modern, scalable dictation solutions tailored for today’s legal operations. Whether your firm is office-based, hybrid, or fully remote, Diktamen helps streamline dictation workflows with ease.
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