Howells Solicitors have successfully transitioned to Diktamen Cloud Digital Dictation, simplifying their workflows, consolidating systems, and enhancing efficiency across the firm. Malcolm Begley, IT Team Manager at Howells Solicitors, shared insights into the firm’s move away from its legacy providers to Diktamen’s modern cloud-based solution — a change that has already delivered measurable results in usability, cost savings, and IT management.
Consolidating Systems and Simplifying Processes
Before moving to Diktamen, Howells Solicitors were operating two separate dictation systems, creating inefficiencies for both end users and the IT department. Having multiple platforms meant additional maintenance, training, and ongoing administrative overhead.
Malcolm explained, “We were running two systems across the firm, which created inconsistency and extra admin. With Diktamen, we’ve now consolidated everything into one seamless platform that works perfectly for everyone.”
The Diktamen implementation allowed the firm to unify its dictation and transcription processes under one easy-to-manage cloud platform — removing the need for outdated software and reducing the friction that often comes with legacy systems.
Smooth Implementation and Seamless User Adoption
The rollout of Diktamen was described as “one of the smoothest projects we’ve done.” The solution was simple to deploy and intuitive to use, ensuring that staff across all departments could adopt it with minimal disruption.
Malcolm noted, “Even the most non-IT-literate users have taken it on board and just run with it, which is absolutely fantastic. This project has been very successful from start to finish.”
The Diktamen team’s responsive, agile support played a major role in ensuring a pain-free transition. The IT department appreciated the quick setup, seamless device integration, and the fact that meetings and communications were efficient — respecting the firm’s busy schedule.
Cost Efficiency and IT Management Improvements
One of the most tangible benefits of moving to Diktamen has been cost efficiency. By retiring two separate dictation systems, Howells significantly reduced ongoing software and maintenance costs.
“Running two legacy systems was simply no longer cost-effective,” Malcolm said. “Diktamen offered a modern, cloud-based alternative that delivered better value and performance. It’s far easier to manage and maintain, and the reliability has been outstanding.”
From an IT perspective, the move also brought greater simplicity and control. With fewer systems to maintain, the team can now focus on higher-priority projects rather than troubleshooting dictation tools.
A Future-Focused Approach to AI and Innovation
When asked about the firm’s view on emerging technologies like AI, Malcolm said Howells is watching developments closely — particularly in areas such as speech recognition and intelligent transcription — but is focused on practical value.
“We’re keeping an eye on AI, especially in relation to dictation and transcription, but we haven’t seen anything yet that offers immediate value for our users. That said, we expect the technology to get smarter and more integrated over time.”
This balanced approach reflects Howells Solicitors’ ongoing commitment to innovation, while ensuring that any new technology truly enhances the user experience rather than complicating it.
Testimonies
Malcolm Begley, IT Team Manager at Howells Solicitors:
“This project has been a real success. The solution works seamlessly, and even our least tech-savvy users have adapted quickly. Diktamen has made managing dictation much simpler, and the support has been excellent throughout.”
Joe DiCarlo, VP at Diktamen:
“Howells Solicitors’ story is a fantastic example of how law firms can simplify technology and improve efficiency through cloud-based digital dictation. We’re proud to see the positive results they’ve achieved and to support their journey towards smarter, more agile working.”
Howells Solicitors Rapid Results
- Enhanced reliability and performance for everyday users.
- Replaced two legacy systems with one unified cloud platform.
- Simplified dictation and transcription workflows across the firm.
- Smooth, disruption-free rollout with high user adoption.
- Improved cost efficiency and reduced IT management time.
About Howells Solicitors
Founded in 1996, Howells Solicitors is a respected law firm based in Cardiff with offices across South Wales, serving clients regionally and throughout the UK. The firm offers a comprehensive range of legal services for individuals and businesses — including family law, personal injury, conveyancing, and wills & probate — combining the expertise of a large practice with the personal touch and value of a smaller firm.
Visit their website for more informormation – www.howellslegal.co.uk
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