Interview with Andrew Morgan on Askews Solicitors’ Successful Adoption of Diktamen Cloud Digital Dictation

Q1: What led Askews Solicitors to transition to Diktamen Cloud Digital Dictation?

Andrew Morgan: We were looking for a more efficient, cost-effective solution. Our previous system was becoming increasingly expensive, and we wanted a solution that would streamline our operations while reducing costs. Diktamen’s cloud-based system offered exactly what we needed: flexibility, scalability, and simplicity.

Q2: Can you describe your experience with the Diktamen implementation team?

Andrew Morgan: The implementation process was extremely smooth. The Diktamen team was highly supportive and responsive, addressing any questions or concerns promptly. They made sure the transition was as seamless as possible, which was essential for us to maintain our workflow without disruption.

Q3: How did your team adapt to using the Diktamen system compared to your previous dictation system?

Andrew Morgan: We initially ran both systems in parallel to give everyone time to adjust. The Diktamen system is so user-friendly that staff picked it up quickly. The transition went smoothly, and soon everyone was comfortable using it. The simplicity and efficiency of the system made it easy for our team to adopt.

Q4: What specific benefits have stood out to you since adopting Diktamen?

Andrew Morgan: The most significant benefit has been the cost savings. We’ve seen a substantial reduction in our annual dictation costs, which has made a big difference. The cloud-based system also eliminates the need for on-premise infrastructure, reducing maintenance and simplifying IT management.

Q5: Has the transition made maintenance and future upgrades easier as promised?

Andrew Morgan: Yes, absolutely. Because Diktamen is cloud-based, there’s minimal maintenance required. The system takes care of itself, and we no longer have to deal with complex updates or technical issues. The Diktamen team is always available for support when needed, which makes things even easier.

Q6: How do you envision the future of digital dictation at Askews Solicitors, especially with the younger generation coming in?

Andrew Morgan: Digital dictation is an important tool for our firm, and as younger staff members join, we expect them to quickly adapt to the system. Diktamen’s simplicity and ease of use make it an excellent solution for both seasoned professionals and new recruits, and we anticipate it will continue to improve efficiency within our team.

Q7: Would you recommend Diktamen to other firms or organisations considering a digital dictation solution?

Andrew Morgan: Absolutely. Diktamen has proven to be a cost-effective and reliable solution for us, and I would highly recommend it to other firms. The system is simple to use, and the support from the team has been exceptional, making it an easy decision to switch.