Interview with Helen Manning on Jolliffes Solicitors Transition to Diktamen Cloud Digital Dictation

Helen Manning, Account Manager at Jolliffes Solicitors, shares insights on how the firm’s transition to Diktamen Cloud Digital Dictation and the benefits they’ve experienced since adopting the platform.

Can you tell us a bit about yourself and your role at Jolliffes Solicitors?

Helen Manning: “I’m the Account Manager at Jolliffes Solicitors, a law firm based in Chester. My role involves overseeing a wide range of responsibilities, making sure everything runs smoothly within the firm, from managing client accounts to ensuring that our processes are efficient and effective.”

What prompted Jolliffes Solicitors to look for a new digital dictation solution?

Helen Manning: “We were previously using BigHand for our dictation needs, but our contract was coming up for renewal, so I began exploring alternative solutions. Some of our solicitors had used Diktamen in other firms and recommended it. That’s when we decided to give it a closer look.”

How would you describe your experience working with Diktamen and their team?

Helen Manning: “The communication and support from Diktamen have been excellent. From the start, they kept in close contact, answered every query quickly, and ensured we never felt left on our own. The personal touch made a real difference—it felt like they were genuinely invested in making the transition as smooth as possible.”

Were there any specific challenges or concerns you had when renewing your dictation solution contract?

Helen Manning: “There were some pricing negotiations, but Diktamen was very open to discussion and keen to work with us. They met our pricing expectations, and we felt they were genuinely eager to have us on board. It was clear from the beginning that they valued our business.”

What stood out to you about Diktamen compared to other vendors you considered?

Helen Manning: “It was the personal service that really stood out. Every email I sent was answered immediately, and I was able to have quick conversations over Teams whenever needed. In an age where most companies are moving towards more impersonal communication, the human element Diktamen brought to the table was refreshing.”

Based on your experience so far, would you recommend Diktamen to other firms?

Helen Manning: “Definitely. The support has been excellent, and the system itself works well for us. Everything has gone smoothly, and we’ve felt fully supported throughout the process.”

Digital dictation is often considered a traditional working method in the legal sector. How do you see the use of digital dictation evolving at Jolliffes Solicitors?

Helen Manning: “I agree that digital dictation is still very much a traditional method in the legal industry. At Jolliffe, we have a mix of senior solicitors who are more accustomed to dictation and younger lawyers who are perhaps less familiar with it. It’s important for us to bridge the gap between both groups. The experience of senior staff is valuable, and dictation is a key part of their workflow, so we’re keen to continue supporting it with modern, effective solutions like Diktamen.”

What advice would you give to other firms considering switching to Diktamen?

Helen Manning: “If you’re looking for a dictation solution that offers excellent service, responsiveness, and a human touch, Diktamen is definitely worth considering. Our transition was smooth, and the platform has integrated well with our processes. It’s made things simpler for both our experienced and newer staff.”

Thank you for your time, Helen. Is there anything else you’d like to share about your experience with Diktamen?

Helen Manning: “I’d just like to say that we’re very happy with the way everything has gone. Diktamen made the whole process stress-free, and I look forward to continuing our relationship with them.”