Jamie Abraham, Operations Director at Harold Benjamin Solicitors, shares insights on the firm’s transition to Diktamen Cloud Digital Dictation and the benefits they’ve experienced since adopting the platform.
Can you tell us a bit about yourself and your role at Harold Benjamin Solicitors?
Jamie Abraham: “I’m the Operations Director at Harold Benjamin Solicitors. My responsibilities include overseeing firm operations, ensuring efficiency in our processes, and supporting our legal professionals with the tools they need to perform at their best.”
What prompted Harold Benjamin Solicitors to look for a new digital dictation solution?
Jamie Abraham: “We were previously using a legacy dictation system, but we needed a more modern, cloud-based solution that could offer better support and efficiency. Some of our solicitors had experience with Diktamen in other firms and highly recommended it, so we decided to explore it further.”
How would you describe your experience working with Diktamen and their team?
Jamie Abraham: “The support from Diktamen has been fantastic. From the very beginning, they were responsive, proactive, and ensured we had everything we needed to make the transition seamless. They kept in constant contact, making sure we felt supported at every stage.”
Were there any specific challenges or concerns you had when transitioning to a new dictation system?
Jamie Abraham: “As with any change, there were considerations around cost and implementation. However, Diktamen was flexible and accommodating, ensuring we had a solution that met both our functional and budgetary requirements.”
What stood out to you about Diktamen compared to other vendors you considered?
Jamie Abraham: “The personal touch made all the difference. Diktamen’s team was always available, responding quickly to emails and setting up Teams meetings whenever needed. Their commitment to service made us feel like a valued client, not just another contract.”
Based on your experience so far, would you recommend Diktamen to other firms?
Jamie Abraham: “Absolutely. The transition has been smooth, the platform is user-friendly, and the support is second to none. I would highly recommend Diktamen to any firm looking for a reliable and efficient dictation solution.”
Digital dictation is often considered a traditional working method in the legal sector. How do you see its role evolving at Harold Benjamin Solicitors?
Jamie Abraham: “While digital dictation is a traditional tool in the legal industry, it remains highly relevant. Many of our senior solicitors rely on it daily, while newer staff are benefiting from its ease of use. Diktamen bridges the gap between traditional dictation and modern digital innovation, making it an essential part of our workflow.”
What advice would you give to other firms considering switching to Diktamen?
Jamie Abraham: “If you’re looking for a dictation provider that prioritises customer service, ease of use, and flexibility, Diktamen is the right choice. The transition was stress-free, and we’ve seen immediate benefits in our workflow.”
Thank you for your time, Jamie Abraham. Is there anything else you’d like to share about your experience with Diktamen?
Jamie Abraham: “Just that we are extremely pleased with our decision to switch. The process was straightforward, and Diktamen has exceeded our expectations in terms of both product and service.”
Discover Harold Benjamin Solicitors’ Transition to Diktamen in full detail!
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