Jennifer Thornton, Head of the Legal Support Team at HF, and Adam Bentley, Solution Architect, share their experience transitioning to Diktamen Cloud Digital Dictation—highlighting the collaborative rollout, user adoption, and the ongoing value the solution brings to their firm.
Can you tell us about your roles at HF and your involvement in the Diktamen project?
Jennifer Thornton: “I’m the Head of the Legal Support Team. I oversaw the Diktamen rollout across the firm, focusing on user training, adoption, and change management. It was important that we ensured the solution aligned with how our people work day-to-day.”
Adam Bentley: “I’m the Solution Architect here, working closely with both our internal teams and external partners to ensure new solutions like Diktamen fit well within our broader IT infrastructure. My role was to help integrate the platform and manage the technical aspects of deployment.”
What prompted the search for a cloud digital dictation solution?
Jennifer Thornton: “Our main aim was to source an efficient cloud-based solution focused on digital dictation rather than integrated task management. Flexibility for our users was also a core requirement, having the option to work “on the go”, in the office or at home. Diktamen ticked all of those boxes!”
Adam Bentley: “We also wanted something more scalable and secure. With Diktamen, we saw the opportunity to modernise our infrastructure without burdening our IT resources.”
What was your experience like working with the Diktamen team?
Jennifer Thornton: “Fantastic. Their team was incredibly helpful and responsive. They supported us throughout the training and rollout phase and tailored sessions to accommodate different learning styles. That personal, hands-on approach made a big difference.”
Adam Bentley: “Technically, everything went smoothly. Their support during testing and go-live was top-tier. They were flexible and adapted quickly to our needs, which made the deployment seamless.”
What were some of the challenges, and how were they handled?
Jennifer Thornton: “Like any change, user adoption was a consideration. We worked with Diktamen to ensure robust training and clear communication. Feedback from users was key, and we adapted our approach accordingly.”
Adam Bentley: “We wanted to ensure the platform delivered performance parity with our old system—especially for our high-volume users. The testing period helped build confidence, and we were able to refine the rollout plan for maximum success.”
What stood out to you about Diktamen compared to other options?
Jennifer Thornton: “Its intuitive interface. Our users found it easy to pick up, and it fit naturally into their existing workflows. Also, the Diktamen team genuinely cared about the success of the project—it wasn’t just a software handoff.”
Adam Bentley: “For me, it was the technical reliability and the team’s willingness to collaborate. They didn’t overcomplicate things and were focused on delivering value quickly.”
Would you recommend Diktamen to other firms?
Jennifer Thornton: “Absolutely. It’s made dictation more accessible, flexible, and reliable across the board. Our users are happy—and that speaks volumes.”
Adam Bentley: “Definitely. From deployment to everyday use, Diktamen delivered on what was promised.”
Any final thoughts?
Jennifer Thornton: “This was a great example of a well-managed digital transformation. The partnership with Diktamen made all the difference.”
Adam Bentley: “It’s not just about new tech—it’s about implementing it well. Diktamen helped us achieve both.”
Discover HF’s Transition to Diktamen in Full Detail!
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