Peninsula Practice Management, a specialist organisation supporting private healthcare consultants and clinicians, has adopted Diktamen Cloud Digital Dictation to streamline clinical documentation and improve turnaround times. Karen Williams and Phoebe Mack, Founders of Peninsula Practice Management, shares how the platform has helped the business deliver faster, more efficient support to consultants from day one.
Can you tell us a bit about Peninsula Practice Management and your role?
Karen Williams: “Peninsula Practice Management was set up to provide high-quality administrative and clinical support to healthcare consultants and doctors, with the ultimate goal of improving patient care. My role involves shaping how we operate day to day, selecting the right systems, and ensuring our consultants have the tools they need to work efficiently. Having spent many years working within the NHS and private healthcare environments, I’ve seen first-hand how critical accurate, timely documentation is to clinical outcomes and patient experience.”
Phoebe Mack: “As Co-Founder, I oversee the operational and financial side of the business, so any investment in technology has to make commercial as well as practical sense.”
What prompted you to look for a cloud digital dictation solution?
Karen Williams: “From the outset, we knew documentation would be a major part of our service. Clinical correspondence, reports, and letters need to be processed quickly and accurately. We didn’t want to rely on slow or fragmented systems, especially as we were building the business from scratch. We wanted a cloud-based dictation platform that would allow consultants to dictate efficiently, wherever they were working, and enable our team to turn work around quickly without unnecessary manual steps.”
Why did you choose Diktamen?
Karen Williams: “We trialled Diktamen and immediately saw how much of a difference it could make. It was intuitive, fast, and genuinely cloud-based, which was important to us. Consultants picked it up very quickly, and the feedback was extremely positive. Compared to other tools we’d seen in the past, Diktamen felt modern, reliable, and flexible enough to grow with us as the business expands.”
Phoebe Mack: “Diktamen stood out because it gave us visibility, structure, and speed in how we manage consultants’ documentation. Which is exactly what we needed.”
How has Diktamen impacted day-to-day workflows?
Karen Williams: “It’s been a real game changer. Work is processed far more quickly, and consultants have commented on how smooth the experience is. Dictations are captured clearly, jobs move through the workflow efficiently, and nothing gets lost. We’ve seen around a 20 percent improvement in turnaround times, with some jobs completed in minutes rather than hours. It’s also given us much better visibility, so we can track work easily and reduce the need for follow-ups or escalations.”
How has adoption been across the organisation?
Karen Williams: “The rollout was straightforward. We decided early on that Diktamen would be part of our core toolkit, so it’s now included as standard for new starters. Because it’s easy to use, training time is minimal, and people are productive very quickly. We also like the fact that we can bundle additional features, such as speech recognition and task management, as needed, without overcomplicating things.”
Phoebe Mack: “From the outset, we wanted systems that would scale with us and deliver measurable efficiency – and Diktamen has assisted us in seamlessly achieving this.”
Would you recommend Diktamen to other healthcare organisations?
Karen Williams: “Absolutely. Having worked in healthcare for many years, I knew that investing in an intelligent cloud platform would benefit us not just now, but in the future as well. Diktamen has delivered exactly what we needed, and the support from the team has been excellent throughout. It’s helped us build efficient workflows from day one, which is invaluable for a growing healthcare business.”
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Learn how Peninsula Practice Management embraced its dictation process with Diktamen Cloud Digital Dictation.