Dr. Omar Quaba, Consultant Plastic Surgeon and Medical Director at Waterfront Private Hospital, shares his experience with the clinic’s switch to Diktamen True-Cloud Digital Dictation and the improvements they’ve seen since adopting the platform.
Can you tell us a bit about yourself and your role at Waterfront Private Hospital?
Dr. Omar Quaba: “I am a consultant plastic surgeon and the Medical Director at Waterfront Private Hospital, a private day surgery facility based in Granton. In my role, I oversee the surgical team and work closely with the administrative staff to ensure that we provide the best possible care for our patients. It’s essential that we maintain efficient operations, and dictation plays a large role in that.”
What led Waterfront Private Hospital to consider switching to Diktamen for its digital dictation needs?
Dr. Omar Quaba: “Our previous Olympus Dictation Software was discontinued, which prompted us to explore other options. We wanted a solution that would not only replace the old system but also offer improved functionality. Diktamen came highly recommended by other professionals, and after reviewing its features, we found it to be an excellent fit for our needs.”
How would you describe your experience with Diktamen during the implementation process?
Dr. Omar Quaba: “The implementation was incredibly straightforward. Diktamen’s team provided great support throughout the transition, ensuring that everything was set up without any disruptions to our practice. All of our surgeons quickly adapted to the new system, and it has made a big difference, particularly for our secretarial staff who were previously using older technologies like tapes.”
Has Diktamen helped resolve any specific challenges within your organisation?
Dr. Omar Quaba: “Yes, definitely. The biggest challenge we faced was managing workflow visibility and ensuring dictations were prioritised properly. With Diktamen, we now have full visibility over the status of dictations, and surgeons can assign priorities easily. This has significantly improved our efficiency and made life easier for our secretarial team.”
What improvements have you noticed since adopting Diktamen?
Dr. Omar Quaba: “The most noticeable improvement has been in workflow management. The ability to track dictations and prioritise tasks has streamlined our operations and enhanced the productivity of both our surgeons and administrative staff. It has also made communication between teams more transparent, reducing delays and ensuring that everything runs smoothly.”
What aspect of Diktamen’s service do you value the most?
Dr. Omar Quaba: “The visibility of the workflow and the priority assignment features stand out the most. These capabilities have helped us stay organised and have improved the overall efficiency of our practice. The system is very user-friendly, which has made it easy for everyone to adopt.”
Would you recommend Diktamen to other healthcare providers?
Dr. Omar Quaba: “Absolutely. Diktamen has been a fantastic addition to our practice. The transition was smooth, and the support from their team has been excellent. I would definitely recommend Diktamen to any healthcare provider looking for a reliable, efficient digital dictation solution.”
Thank you for your time, Dr. Omar. Is there anything else you’d like to add about your experience with Diktamen?
Dr. Omar Quaba: “I’d just like to say that we’re very satisfied with the entire process. Diktamen has made a real difference in how we manage dictations, and I’m looking forward to continuing our work with them.”
Discover Waterfront Private Hospital’s Transition to Diktamen in full detail!
Click below to read the full case study and learn more about their journey.