Interview with Sam Hawkins on Thomson & Bancks’ Transition to Diktamen Cloud Digital Dictation

Sam Hawkins, Practice Manager at Thomson & Bancks, shares her experience of moving the firm from a legacy dictation system to Diktamen Cloud Digital Dictation, and how it has improved workflows, staff productivity, and IT efficiency.

Sam Hawkins: “I’m the Practice Manager here, and my role covers everything, including IT, which is quite a big part of what I do.”

Sam Hawkins: “We were using an older Digital Dictation solution, but last year at renewal we were told they would no longer be developing the solution—only maintaining it. We started seeing more bugs, and it felt like it was being phased out. We needed a system that worked reliably, especially in our Citrix environment. After speaking with other firms using Diktamen, it was clear it was the right choice. We went straight to a trial and demo—it felt like the best solution.”

Sam Hawkins: “Fantastic. Joe and Joonas were brilliant. They understood our situation, allowed us a long trial period while we were still under contract with our previous provider, and supported us as we migrated department by department. Any small issue was solved quickly, and their guidance made the whole process stress-free.”

Sam Hawkins: “Naturally, we were cautious because we work in Citrix and have a range of tech abilities across the firm. But the Diktamen team made it easy. Staff adapted quickly, and the system just worked from day one.”

Sam Hawkins: “The consistency and flexibility. Some staff rarely use dictation, while others rely on it for everything. Diktamen supports both traditional workflows and modern approaches, working smoothly across desktop and mobile. It just works—it’s reliable and scalable for the whole firm.”

Sam Hawkins: “Yes, definitely. It’s simple, effective, and the support team is second to none. I’d recommend it without hesitation.”

Sam Hawkins: “It’s still essential for us. Some staff like to work in traditional ways, and Diktamen supports that. At the same time, it offers the flexibility younger staff expect from modern software. It bridges the gap really well.”

Sam Hawkins: “We’re very open to modern ways of working. Moving to a cloud-based dictation platform has been a big step, and we’re also looking at cloud case management solutions. AI has mixed interest across partners, but there’s definitely curiosity and openness to tools that improve efficiency.”

Sam Hawkins: “Don’t overthink it. The transition was straightforward, the product works brilliantly, and the support is fantastic. It’s made a real difference to our workflows and productivity.”