Johnson Astills, a respected UK law firm, has chosen Diktamen Cloud Digital Dictation as part of its commitment to improving workflow efficiency and keeping technology costs under control. With an eye toward innovation and value, the firm wanted a modern, flexible dictation platform that could integrate seamlessly into their existing systems—without compromising quality or user experience.
Seeking a Cost-Effective Alternative
Vicki Jones, Practice Manager at Johnson Astills, explains the firm’s motivation to explore new dictation solutions:
“Our initial goal was to have a similar product but at a lower cost. We had heard of Diktamen about 12 months ago, but we’d already renewed with our previous provider at that time. Later, through the Solicitors Law Group—which brings together like-minded firms across the country—we heard that several firms had successfully moved from our supplier to Diktamen. That gave us confidence to get in touch.”
Once discussions began, the Johnson Astills team quickly recognised Diktamen’s flexible approach and commitment to customer success.
A Smooth Onboarding Experience
With the firm working to align timelines around their existing contract, Diktamen ensured the transition was well-planned and stress-free.
“We were conscious of the notice we had to give to our previous supplier, so we wanted the trial to start early,” says Jones. “Andy, Joonas, and Joe were great to work with—really responsive and knowledgeable. Everything was handled efficiently.”
Exploring Speech Recognition and Workflow Tools
During onboarding, Diktamen introduced the firm to additional features such as speech recognition and task management, designed to enhance productivity and streamline dictation workflows.
“We didn’t realise speech recognition was already part of our contract,” Jones notes. “The low-cost, pay-as-you-go model is really appealing—it gives us flexibility without committing to high annual fees. We’re also interested in trialling task management tools as they’re released.”
Looking Ahead: Innovation and AI
As part of an ongoing conversation about legal technology, the Johnson Astills team also discussed the potential for AI tools within their practice. Jones shared a pragmatic view:
“You shouldn’t get AI for the sake of it—you’ve got to tailor it to what you need it to do. It has to deliver real value.”
Diktamen continues to innovate with new product features, including AI-assisted capabilities, to meet the evolving needs of modern legal professionals.
Diktamen’s Perspective
Joe DiCarlo, VP of Business Development, Diktamen added, “It’s a pleasure to welcome Johnson Astills to the Diktamen family. They’re a great example of a forward-thinking firm balancing cost-efficiency with modernisation. We’re excited to support their journey and show them what’s next with our evolving product suite.”
Andy Hawley, Business Development Manager at Quiss said, “Working with Johnson Astills on their transition to Diktamen has been fantastic. The platform streamlines dictation workflows, improves efficiency, and gives the firm greater control over costs, ensuring their teams can focus on what they do best – providing excellent legal services.”
Results
Future-ready platform aligned with firm’s innovation strategy
Cost-effective replacement for legacy dictation system
Seamless integration with existing workflows
Responsive support and flexible rollout
Access to speech recognition and task management features
About Johnson Astills
Johnson Astills is a modern, award-winning law firm providing comprehensive legal services to individuals, families, and businesses across Leicestershire and the Midlands. The firm combines specialist expertise with a client-focused approach, delivering practical, tailored solutions across areas such as family law, criminal litigation, conveyancing, and business services. With a commitment to excellence, high-quality client care, and innovative practices, Johnson Astills supports clients through every stage of life and business growth.
For more information, visit: www.johnsonastills.com
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