Jolliffes Solicitors, based in Chester, have successfully transitioned to Diktamen Cloud Digital Dictation, enhancing their workflow and communication processes. Helen Manning, Account Manager at Jolliffes Solicitors, shared insights on the firm’s smooth migration and the benefits of working with Diktamen.
Seeking Simplicity and Service:
Jolliffes Solicitors previously used legacy supplier for dictation but began searching for a new solution as their contract was coming to an end. Diktamen came highly recommended by several solicitors who had used it in other firms. Helen explained that the team was looking for a solution that would offer the same functionality but with better support and a simpler process.
Personalised Support and Communication:
Helen emphasised the excellent service and communication from the Diktamen team. She appreciated the constant contact and prompt responses, ensuring she felt supported throughout the transition. “Every email I sent was answered straight away, and we were able to have conversations over Teams. The personal touch was something we valued,” said Helen.
Negotiation and Flexibility:
During the selection process, price negotiations played a role, but Diktamen’s willingness to work with Jolliffes Solicitors ensured a smooth partnership. Helen noted that Diktamen was keen to earn their business, meeting their pricing needs and offering flexibility in the process.
Meeting the Needs of a Traditional Workflow:
Helen highlighted the importance of catering to both experienced and new staff at the firm. While new technology may be easier to adopt for younger solicitors, there remains a significant need to accommodate the experience of more traditional, long-standing employees. Diktamen’s solution provides a bridge between traditional dictation and digital innovation, ensuring both groups are supported.
Testimonies:
Helen Manning shared: “Diktamen’s service has been excellent. Their personal approach and timely responses made the transition smooth, and we feel fully supported as we continue using the platform.”
Joe DiCarlo, VP of Business Development at Diktamen, commented: “It’s fantastic to see Jolliffes Solicitors benefiting from our platform. We strive to provide tailored solutions for all firms, making dictation easier and more efficient.”
Jolliffes Solicitors Rapid Results:
A solution that balances traditional workflows with modern innovation.
Seamless migration from a legacy provider to Diktamen.
Exceptional customer service and support throughout the process.
About Jolliffes Solicitors:
Jolliffes Solicitors is a highly regarded, Chester-based law firm, known for its expertise in a broad range of legal services, including: property, litigation, wills and probate, trust law, and all aspects of business and commercial law. With decades of experience, the Jolliffes team delivers high-quality, personalised legal advice to clients throughout the region. They don’t just resolve legal issues—they help clients avoid them entirely by combining specialist knowledge, hard-earned experience, and a commitment to going the extra mile. At Jolliffes, the focus is on you. Everything they do is driven by a pursuit of excellence to ensure your success, benefit, and wellbeing.
Visit their website to learn more: www.jolliffes.com
Could Your Firm Benefit From Diktamen?
Jolliffes Solicitors successful transition shows how Diktamen can deliver improved efficiency, seamless integration, and cost reductions for law firms of all sizes. With flexible features, top-tier support, and easy scalability, Diktamen is the ideal solution for legal firms looking to modernise their dictation processes.
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