Sharman Law LLP, a forward-thinking UK law firm, has adopted Diktamen Cloud Digital Dictation as part of its commitment to improving efficiency, streamlining workflows, and embracing modern technology. The firm sought a reliable solution after experiencing service and performance issues with its previous dictation provider.
Moving Away from Legacy Systems
Jonathan Copper, Equity Partner and Head of the Residential Property Department at Sharman Law, explains:
“Our previous provider solution started to fail, and despite paying a lot, we weren’t receiving the service we needed. We decided to terminate that contract early and look for a solution that was more reliable and future-ready.”
Seamless Onboarding and Support
Sharman Law found the onboarding process with Diktamen smooth and supportive.
“The team at Diktamen, including Joe and Joonas, were excellent. They were responsive, helpful, and even waived initial charges to support our transition. We felt supported every step of the way and could ask even the smallest questions without hesitation,” says Copper.
Efficiency and Innovation
Beyond dictation, Sharman Law is exploring wider technology initiatives, including AI and cloud-based solutions, to stay ahead in legal technology.
“We’re trialling ChatGPT and AI co-pilots internally, and using tools like Whisper for our telephone calls on 3CX. We want to stay ahead of the curve and be as efficient as possible for our clients,” Copper notes.
The firm is also preparing to go live on a cloud-based case management system, further enhancing productivity and modernising workflows.
A Recommendation for Other Firms
Copper is clear about Diktamen’s value for legal practices:
“I’d absolutely recommend Diktamen to other firms. It’s a no-brainer—simple, effective, and the support is outstanding. I’m not sure why more firms aren’t using it.”
Comment from Diktamen
Joe DiCarlo, VP of Business Development, Diktamen comments, “We’re delighted to support Sharman Law in modernising their dictation workflows. By adopting Diktamen, the firm has enhanced efficiency, reduced administrative bottlenecks, and empowered their team to focus on delivering exceptional legal services to both individual and business clients.”
Results
Supports wider IT and workflow modernisation
Reliable replacement for a failing legacy dictation system
Seamless cloud-based integration
Expert, responsive support during implementation
Access to digital dictation and evolving AI tools
About Sharman Law
Sharman Law has been trusted by generations of families and businesses for expert, personal, and practical legal advice. The firm takes pride in building long-term relationships with clients—supporting individuals, families, and companies of all sizes across a wide range of legal matters. With offices conveniently located in Bedford and Ampthill, Sharman Law continues to serve the community with professionalism, integrity, and care.
Visit their website for more information – www.sharmanlaw.co.uk
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