Signature Litigation recently completed a pilot of the Diktaman cloud digital dictation solution as part of an initiative to improve their internal dictation tools following ongoing challenges with their previous legacy provider.
Why Change Was Needed
According to IT consultant David Baskerville, the firm faced consistent technical issues with their legacy provider’s cloud offering, including multiple outages over a short period, poor customer support, and unresolved login issues. These problems were especially disruptive for key stakeholders, such as the firm’s senior partner, who relies exclusively on digital dictation for all communications. “It’s a critical system for the firm,” Baskerville explained. “As he doesn’t type his own emails, the extended downtime was incredibly frustrating.”
Trialling Diktaman
The pilot of Diktaman got off to a rocky start with a brief outage in the first week on the test server. However, the platform has since shown stable performance. Baskerville noted improvements in the ease of use from a dictation point of view, citing user-friendly navigation and the ability to scroll through and send dictations more efficiently.
The Value of Partnership
Baskerville and Gooden both highlighted Diktamen’s transparent and proactive communication, something they felt set the company apart from previous suppliers. “It gave us confidence that the right things were happening behind the scenes,” Baskerville said. They also praised Diktamen’s responsiveness to feedback and their collaborative approach to customisation. “It feels more like a partnership,” said Baskerville. “They’ve listened to concerns and either taken action or clearly communicated what’s in the roadmap.”
Outlook and Adoption
While it’s early to fully recommend the platform, Signature is cautiously optimistic. Adoption beyond their core group of long-time dictation users will depend on further refinements, especially to the PA experience. Both interviewees noted that while newer generations may be more accustomed to voice input via tools like Teams or voice notes, they still see potential for digital dictation, particularly with emerging features like task tracking.
Looking Ahead
The firm expressed interest in Diktaman’s upcoming task management feature, which allows users to log voice instructions as actionable items within the workflow. “That could be a really good fit,” Baskerville said. “We don’t have workflow in place now, so it could serve as a light version of that, especially for onboarding or internal instructions.”
Testimonies:
David Baskerville: “Diktaman feels more like a partnership than a product. The team really listened to our concerns and acted on them quickly — or clearly explained what’s coming next. That level of engagement gave us confidence.“
Alison Gooden, Senior PA at Signature Litigation said, “Supporting the pilot project was easy — the team was incredibly responsive, and it helped us make refinements we needed quickly.
Joe DiCarlo, VP of Business Development at Diktamen, added: “Signature Litigation represents a modern, dynamic firm, and we’re proud to support their transition. Our focus is always on delivering adaptable and user-friendly solutions to meet each firm’s unique needs.”
Signature Litigation Rapid Results:
The pilot project delivered immediate value for Signature LLP. By partnering closely with our implementation team, they were able to:
- Reduce dictation licence costs significantly.
- Rapidly refine workflows and customisations based on real-time feedback.
- Identify and eliminate bottlenecks in their document review process.
- Enable fee earners to focus on higher-value tasks by streamlining routine analysis.
About Signature Litigation:
Signature Litigation is a specialist law firm focused exclusively on high-value commercial litigation and arbitration. Founded in London in 2012 by senior lawyers from leading international firms, it now operates from offices in London, Paris, Frankfurt, and Gibraltar.
The firm was established to meet the demand for dedicated, conflict-free representation in complex disputes. Its niche focus allows clients to benefit from deep expertise without the distractions of larger, full-service firms.
Visit their website to learn more: www.signaturelitigation.com
Could Your Firm Benefit From Diktamen?
Signature Litigation’s successful move to Diktamen demonstrates how law firms can streamline their workflow and maintain high performance through smart technology adoption. Diktamen offers secure, scalable, and fully supported dictation tools that fit today’s legal environment.
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