Thomson & Bancks, a forward-thinking UK law firm, has adopted Diktamen Cloud Digital Dictation as part of its ongoing drive to modernise legal workflows. With a commitment to efficiency and modern technology, the firm sought a solution that could replace its ageing dictation platform while fitting seamlessly within its IT environment.
A Smooth Transition from Legacy Systems
The firm had been using a legacy digital dictation solution that was no longer being actively developed, leading to growing system bugs and a declining user experience. Sam Hawkins, Practice Manager at Thomson & Bancks, explains:
“It felt like the system was being phased out, and we started looking at alternative dictation solutions. Working in a Citrix environment, we needed something we knew would integrate smoothly.”
After consultations with other firms already using Diktamen, Thomson & Bancks decided to trial the platform, bypassing other options entirely.
Responsive Support and Flexible Implementation
The onboarding process was carefully managed to ensure a smooth transition for staff across departments. Hawkins praised the Diktamen team for their support:
“Joe and Joonas have been fantastic—knowledgeable, responsive, and supportive throughout. We could move people over slowly, department by department, and iron out any initial issues without stress.”
Supporting Diverse Work Styles
Diktamen’s platform accommodates both traditional and modern working preferences. Hawkins notes that while some staff rarely use dictation, others rely on it extensively:
“Some team members dictate everything—from instructions to support staff to full-length documents. There’s definitely a place for digital dictation for the foreseeable future at our firm.”
A Step Towards Future-Ready Technology
Thomson & Bancks is committed to modern, cloud-based tools that enhance efficiency. Hawkins highlights the firm’s wider technology strategy:
“Moving to SaaS solutions like Diktamen is a great step. We’re also exploring cloud-based case management systems and assessing AI, although there’s a mix of comfort levels across our partners.”
Diktamen’s Commitment to Legal Innovation
Joe DiCarlo, VP of Business Development at Diktamen, added:
“We’re proud to support Thomson & Bancks’ digital journey. Their ambition to modernise workflows and adopt cloud-based solutions aligns perfectly with our mission to provide simple, effective dictation for forward-thinking firms.”
Client Testimonial
“Diktamen made the transition easy and stress-free. The team’s knowledge and responsiveness meant we could adopt the platform confidently. I would definitely recommend Diktamen to other firms.”
— Sam Hawkins, Practice Manager, Thomson & Bancks
The Results:
- Supports a future-ready technology strategy
- Smooth migration from a legacy dictation platform
- Flexible, scalable solution for all departments
- Responsive and expert support during implementation
- Digital dictation integrated seamlessly into workflows
About Thomson & Bancks
With roots dating back to the early 1800s, Thomson & Bancks has a long-standing tradition of serving clients across Gloucestershire, Worcestershire, and Warwickshire. Formed through the legacies of George Badham, T. Weldon Thomson, and Gordon Bancks, the firm combines deep heritage with a modern, forward-looking approach.
Thomson & Bancks is committed to delivering high-quality, responsive legal services. With a dedicated team of experienced practitioners supported by modern technology, the firm offers personal yet scalable support across a wide range of legal areas—trusted by generations of clients and continuing to adapt to the needs of today’s legal landscape.
Visit their website for more information – www.tbsolicitors.co.uk
Could Your Firm Benefit From Diktamen?
Thomson & Bancks’ experience demonstrates how Diktamen Cloud Digital Dictation can streamline workflows, enhance productivity, and support diverse staff needs.
Start Your Free Trial Today
Experience how Diktamen can modernise dictation in your firm, reduce IT overheads, and empower your legal professionals.