Underwood & Co, a long-established London law firm, has successfully transitioned to Diktamen Cloud Digital Dictation, achieving greater efficiency, flexibility, and significant cost savings. The move represents a key step in the firm’s ongoing digital transformation journey, ensuring its technology supports modern working practices while maintaining the high professional standards its clients expect.
Transitioning from Legacy Systems
The decision to move to Diktamen came after a strong recommendation from Quiss Technology, a trusted IT partner of the firm. Initially, Underwood & Co had renewed with its legacy provider, but the team took the opportunity to trial Diktamen in parallel — giving them time to fully evaluate performance, usability, and integration ahead of renewal.
The extended trial period proved valuable. It allowed the firm to fine-tune workflows, explore features in depth, and ensure the solution aligned perfectly with the practical needs of its lawyers and support staff. When renewal time arrived, the switch was an easy decision — delivering a more flexible, user-friendly system at a significantly lower cost.
“The ability to really test and refine the system before committing made a huge difference,” said Karen Lomas, IT and Secretarial Lead at Underwood & Co. “We were able to tailor Diktamen to fit how our people actually work — and to see just how much smoother and more reliable it was compared to our old setup. The added cost savings made it an easy choice.”
Collaboration and Support
Throughout implementation, Diktamen and Quiss worked closely with Underwood & Co to ensure a seamless transition. The project team responded quickly to requests and feedback, adapting the system configuration to suit the firm’s exact needs.
Andy Hawley, Business Development Manager at Quiss, commented:
“Underwood & Co’s approach was thorough and pragmatic. They wanted a solution that delivered real value, and Diktamen fit perfectly. It’s always rewarding to see a firm achieve both efficiency gains and tangible cost savings from a well-managed transition.”
The partnership between the three organisations ensured that the deployment was completed efficiently, with minimal disruption and strong communication at every step.
Driving Simplicity and Cost Efficiency
Since adopting Diktamen, the firm has seen a clear improvement in efficiency and user satisfaction. Staff can now dictate, share, and transcribe from anywhere — supporting both in-office and hybrid work models. Centralised cloud management has also reduced IT complexity, improving oversight, reliability, and security.
Cost savings have been one of the biggest benefits. Moving away from their legacy provider resulted in a substantial reduction in ongoing licence fees, while simplifying operations across departments.
Joe DiCarlo, Vice President at Diktamen, added:
“Underwood & Co took a smart, forward-thinking approach. They carefully evaluated Diktamen, refined the setup, and ensured it fit their firm perfectly before switching. The result is a faster, simpler, and far more cost-effective dictation system that supports their users and aligns with their long-term goals.”
A Balanced Approach to Legal Technology
While Underwood & Co is selective about adopting new technologies, the firm continues to explore innovations that genuinely add value for clients and staff alike.
“We’re not the fastest adopters of new tech — we like to take our time and see where real value lies before investing,” Karen explained. “AI is something we’re keeping an eye on, but for now, we’re focused on tools that make an immediate, positive difference — and Diktamen has done just that.”
This pragmatic approach ensures that innovation complements the firm’s established culture of service, quality, and care — rather than disrupting it.
Results at a Glance
- Pragmatic technology strategy, focused on proven value
- Significant cost savings through reduced licence fees
- Streamlined dictation workflows across the firm
- Smooth, disruption-free migration with expert support
- Enhanced flexibility for hybrid and remote working
- Fast adoption and positive user feedback
About Underwood & Co
Founded in 1845, Underwood & Co is a distinguished UK law firm based in London’s West End. The firm offers a comprehensive range of legal services to both commercial and private clients, with expertise in commercial law, real estate, and private client matters, including wills and estate planning. Renowned for blending professional legal expertise with a personal, client-focused approach, Underwood & Co serves a diverse clientele—from major corporations to family businesses and individual clients—delivering tailored solutions to meet their unique needs.
Visit their website to learn more: www.underwoodco.com
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