In today’s fast-paced healthcare environment, smooth operations and seamless communication are key to providing the best patient care. Waterfront Private Hospital, an established day surgery facility in Edinburgh, has recently switched to Diktamen True-Cloud Digital Dictation. With this transition, Waterfront Private Hospital enhances workflow efficiency by streamlining their dictation process, reducing inefficiencies, and gaining better visibility into their workflow.
The Challenge: Departing from an Outdated System
Waterfront Private Hospital had been using Olympus Dictation Software, but when it was discontinued, they needed a modern, intuitive solution that would integrate smoothly into their workflows. After evaluating options with Brian Gordon from Welgo Business Support & Solutions, they chose Diktamen. The new system replaced the old one and offered additional benefits to the practice.
Why Diktamen?
Dr. Omar Quaba, Consultant Plastic Surgeon and Medical Director at Waterfront Private Hospital, shared his experience with Diktamen, highlighting the ease of use and functionality. “Diktamen’s solution is superior to our last provider and easier to use, especially for our secretaries who can easily log into the portal. It has made life much easier for us as surgeons because we can now see if dictations have been actioned and assign priorities to them,” he explained.
A Seamless Implementation Process
The implementation of Diktamen at Waterfront Private Hospital was both smooth and efficient. With our system’s easy-to-use interface, the hospital’s Doctors quickly adopted the platform, eliminating the need for outdated equipment such as tapes. This transition was made even more seamless with the support from our implementation team, ensuring that the hospital’s daily operations continued with minimal disruption.
Key Benefits: Improved Workflow and Enhanced Efficiency
The standout Diktamen feature for Waterfront Private Hospital has been its ability to offer full visibility of workflow and the ability to assign priority to dictations. These capabilities have dramatically improved efficiency across the practice. The hospital’s secretarial team now has a streamlined process, making it easier to manage dictations and reduce the chances of error or delay.
Dr. Omar Quaba’s Final Thoughts:
“The most valuable aspect for us is the visibility of workflow and the priority assignment capabilities, which have significantly improved efficiency throughout our practice. We would definitely recommend Diktamen to others looking for a dictation solution.”
Feedback from Diktamen and Welgo
John Evan, Diktamen UK Healthcare Lead:
“At Diktamen, we are committed to providing healthcare professionals with the tools they need to improve efficiency and workflow in their practice. We’re thrilled to see the positive impact Diktamen has had at Waterfront Private Hospital. Our platform’s user-friendly design, combined with its ability to streamline dictation and enhance data visibility, allows medical professionals to focus on what truly matters—delivering exceptional patient care.
Brian Gordon, Managing Director at Welgo:
“I’ve had the pleasure of working with Diktamen to support several healthcare professionals, including Dr. Omar Quaba, and it’s rewarding to see how well it has worked for them. Diktamen is an excellent solution for healthcare facilities looking to modernise their dictation process, and I’m confident it will continue to be a game-changer for many in the industry.”
Waterfront Private Hospital’s Rapid Results:
Streamlined Dictation Process: Our cloud-based platform simplified the dictation process, reducing reliance on the outdated system.
Enhanced Efficiency: Doctors and secretaries are now able to manage and track dictations with ease, improving workflow and reducing delays.
User-Friendly Interface: Diktamen’s intuitive interface made the transition from the old system easy for both medical staff and administrative teams.
About Waterfront Private Hospital
Waterfront Private Hospital provides world-class, personalised care in a peaceful and comfortable environment. Their team of highly skilled medical professionals offers tailored treatments, including cosmetic, skin, hand, and non-surgical procedures, ensuring each patient receives the best care from consultation through to aftercare. The purpose-built hospital is equipped with state-of-the-art facilities, designed to prioritise patient comfort and safety at every step of the treatment journey.
To learn more about their services and how they can support your health needs, visit their website below.
Want to switch to Diktamen True-Cloud Digital Dictation?
Waterfront Private Hospital’s story showcases the power of adopting Diktamen True-Cloud Digital Dictation after a successful trial. If you’re looking to enhance the efficiency, precision, and security of your dictation processes, it’s time to make the switch.