WTB Solicitors have successfully transitioned to Diktamen Cloud Digital Dictation, significantly simplifying their transcription processes. Dave Wise, Operations Manager at WTB Solicitors, shared insights on how Diktamen has helped the firm streamline operations, improve cost efficiency, and offer flexibility to staff.
Streamlining Transcription:
WTB Solicitors sought a solution to simplify their dictation and transcription processes. They were previously using two different applications for internal and external dictation needs. Diktamen’s single-app solution offered a seamless way for them to manage both in-house transcription and outsourcing to Document Direct. This change eliminated the need for multiple apps and reduced complexity across the firm.
Seamless Setup and Responsive Support:
Dave praised the Diktamen team for their efficient communication and quick responses. “They recognised that I had other tasks and kept meetings short, which I really appreciated,” said Dave. The solution’s quick setup and seamless integration with their existing systems made the transition painless, even for those more hesitant about technology changes.
Cost and Flexibility:
While simplifying processes was a key driver, cost efficiency was another major benefit. By switching to Diktamen, WTB Solicitors avoided additional costs that would have been required to implement further integrations with their previous solution.
User Adoption:
The transition was smooth, with minimal disruption. Dave noted that even users who were typically challenged by changes in technology adopted Diktamen quickly. He shared, “It was one of the most pain-free software rollouts we’ve experienced. Even our less tech-savvy staff adapted swiftly.”
Meeting the Needs of Younger and Older Lawyers:
An interesting observation from WTB Solicitors was that senior lawyers are more inclined to use dictation, whereas younger lawyers are more self-sufficient and tend to type. Despite offering dictation services to all, uptake from younger lawyers has been slower, but the firm is encouraging them to leverage the efficiency of dictation.
A Better Administrative Experience:
Though Dave hasn’t fully explored Diktamen’s admin tools yet, he anticipates that it will provide better reporting compared to their previous system, which had limitations. He appreciates Diktamen’s responsive support team, who are on hand to provide training and assist with system configuration when needed.
Testimonies:
Dave Wise shared his experience: “Switching to Diktamen has simplified our processes. The support has been great, the transition was smooth, and the single-app solution has made life easier for our team.”
Joe DiCarlo, VP at Diktamen, added: “We’re excited to see WTB Solicitors benefit from Diktamen Cloud Digital Dictation. Their smooth transition and immediate results show how our solution helps firms streamline workflows, improve efficiency, and reduce costs.”
WTB Solicitors Rapid Results:
Cost savings by avoiding additional integration costs.
Simplified dictation process using a single app.
Painless migration with quick user adoption.
About WTB Solicitors:
WTB Solicitors is a full-service law firm based in Manchester, UK, offering a wide range of legal services for both individuals and businesses. The firm specialises in areas such as family law, immigration, personal injury, and commercial law. They are known for their personalised approach, working closely with clients to provide tailored legal solutions. WTB Solicitors combines professional expertise with a commitment to delivering high-quality service. The firm has built a reputation for supporting clients through complex legal matters, ensuring that each case receives the attention it deserves.
Visit their website to learn more: www.wtbsolicitors.co.uk
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