Interview with Kieran Potter on Bevirs Law’s Transition to Diktamen Cloud Digital Dictation

Bevirs Law has recently modernised its dictation processes by transitioning to Diktamen Cloud Digital Dictation. In this interview, Kieran Potter, Operations Manager at Bevirs Law, discusses what prompted the move, how the implementation unfolded, and the firm’s perspective on emerging technologies like AI.

Can you introduce yourself and your role at Bevirs Law?

Kieran Potter: “I’m the Operations Manager here at Bevirs Law, and I’ve been with the firm for around four years. My role covers a broad range of responsibilities—everything from identifying opportunities to modernise our operations, to liaising with external suppliers and managing contracts. Essentially, I support the firm in moving forward operationally and ensuring we’re making the right decisions when it comes to the systems and services we rely on.”

What prompted Bevirs Law to explore Diktamen as a new dictation solution?

Kieran Potter: “At the start of the year, we were actively looking at ways to digitise and modernise parts of the firm. We reached out to an external IT consultant for guidance, and Diktamen came highly recommended. That recommendation sparked the initial conversation, and from there we began looking more closely at what the platform could offer.”

What was your experience during the trial and implementation process?

Kieran Potter: “The process was very smooth. What stood out most was the patience and flexibility from the Diktamen team. They gave us plenty of time to evaluate the system properly, rather than rushing us into a decision. That was important because we wanted to make sure the workflows fit our user needs.

Any time we provided feedback or asked for adjustments, the team was quick to make improvements. That responsiveness helped us shape the system so that it aligned closely with how our staff prefer to work.”

How have users responded to the new system?

Kieran Potter: “The feedback has been positive. The system was configured in a familiar way, which reduced the learning curve and made adoption straightforward. Staff have found it easy to use, and overall the transition has been smooth.”

Would you recommend Diktamen to other law firms?

Kieran Potter: “Yes, absolutely. We’ve been able to reduce costs while also building a system and workflows tailored specifically to our needs. The flexibility and level of customisation have been strong advantages.”

What are your thoughts on AI within the legal sector?

Kieran Potter: “We’ve discussed AI internally, but at this stage we haven’t committed to implementing it. Not because we’re against it, but because we want to be cautious about relying too heavily on technology that’s still evolving.

A lot of our processes still require human input, so it’s about finding the right moment and the right applications where AI can genuinely add value. For now, it’s something on our radar, and we’re keeping an eye on how it develops—especially as more third-party services begin incorporating it into their platforms.”

Are there any other digital transformation projects underway at Bevirs Law?

Kieran Potter: “Nothing active at the moment, but we’re always exploring what’s out there. As the technology landscape changes—especially with AI making waves—we’re staying aware of what could help us in the future.”